Privacy Policy | Chipi.ai

Privacy Policy

Effective Date: June 1, 2023

Deal Fanatics LLC ("Company," "we," "us," or "our") operates Chipi.ai (the "Platform"). This Privacy Policy describes how we collect, use, disclose, and protect information obtained from users of our Platform.

Important Notice Regarding Children's Privacy: The Platform may be used by children. We comply with the Children's Online Privacy Protection Act ("COPPA") and applicable international privacy laws, including the General Data Protection Regulation ("GDPR"). Children cannot create accounts directly; all accounts must be created by a parent or legal guardian.

1. Information We Collect

1.1 Information Provided by Users

We may collect personal information from users in various ways, including but not limited to when users visit our Platform, register an account, place an order, subscribe to communications, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available. Users may be asked for, as appropriate, name, email address, mailing address, phone number, payment information, and other information relevant to the services requested. We collect personal information only if users voluntarily submit such information to us.

1.2 Information Generated Through Platform Use

As users interact with the Platform, we may automatically collect usage information, including conversation history, progress data, completed activities, session information, and user-generated content created during activities.

1.3 Cookies and Tracking Technologies

Our Platform may use cookies and similar tracking technologies to enhance user experience, for analytics purposes, and for advertising measurement and optimization. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Platform may not function properly.

2. How We Use Information

We may collect and use information for the following purposes:

  • To provide, maintain, and improve the Platform and its features
  • To store conversation history so users can resume sessions
  • To ensure the security, stability, and proper functioning of our systems
  • To conduct anonymized, cross-sectional analysis to improve our offerings
  • To process transactions and provide customer service
  • To send account-related notifications and, with consent, marketing communications
  • To comply with applicable laws, regulations, and legal processes

AI Model Training: We do not use user data to train or improve artificial intelligence models.

3. Children's Privacy (COPPA Compliance)

3.1 Parental Consent and Control

Protecting the privacy of children is especially important to us:

  • Children cannot create accounts independently. All accounts must be created by a parent or legal guardian who is at least 18 years of age.
  • Children are added to the Platform only by their parent or guardian through the parent's account.
  • By creating an account and adding a child, the parent or guardian provides verifiable consent for us to collect and use the child's information as described in this Policy.

3.2 Parental Rights

Parents and guardians have full control over their children's data, including the right to review information collected, request deletion at any time, and refuse further collection or use. To exercise these rights, contact us at customercare@chipi.ai.

3.3 Data Linkage

Children's data is linked to the parent's account. If a parent deletes their account, all associated data is also permanently deleted.

4. Data Retention

We retain personal information indefinitely to provide continuous service and allow users to resume sessions. Users may request deletion of their data at any time. Upon account deletion, all associated data is permanently removed from our systems. Anonymized, aggregated data that cannot be used to identify individuals may be retained for analytical purposes.

5. Sharing Information

We do not sell, trade, or rent users' personal information to others. We may share information with trusted third-party service providers who assist in operating our Platform, including payment processors, analytics providers, and cloud infrastructure providers. We may share generic aggregated information not linked to any personal identification information for business purposes. We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our users or others.

6. International Users and GDPR Compliance

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, you have additional rights including the right to access, rectify, erase, restrict processing, data portability, object to processing, withdraw consent, and lodge a complaint with a supervisory authority. Your information may be transferred to and processed in the United States. We implement appropriate safeguards for international data transfers as required by law.

7. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. User-Generated Content

Content created by users during activities is owned by the account holder. If you choose to share user-generated content through community features or other sharing functionalities, we obtain the right to use, display, and distribute such content across our properties. Shared content will be anonymized and will not be tied back to the specific user.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We have the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date. We encourage users to frequently check this page for any changes. For material changes affecting children's data, we will provide additional notice and obtain new parental consent where required by law. Your continued use of the Platform following the posting of changes constitutes acceptance of those changes.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding personal information, please reach out to:

Deal Fanatics LLC
Email: customercare@chipi.ai

Legal address available upon request.

This Privacy Policy was last updated on June 1, 2023.

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